We handle all support requests 9-5 M-F Eastern Standard Time. Because it's late in the day (New York time), you can expect an email reply tomorrow morning, about 12 hours from now

Support for legacy ProPhoto versions has ended

  • If you need help with the older ProPhoto 5 or earlier software, please be aware that free tech support for these older versions has expired.

  • We provide ongoing updates and help for our two latest releases, currently including ProPhoto 6 and ProPhoto 7.

  • If you have questions or need help using the ProPhoto 5 or earlier software, please search this website for further help. Or, if you have questions about the latest ProPhoto 7 software you can reach our support team here:

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Because it's late in the day (New York time), you can expect an email reply tomorrow morning, about 12 hours from now from one of these 3 handsome guys:

  • Dan Dan
  • Steve Steve
  • Benjamin Benjamin

If you haven't heard back within the above time frame, check your email's spam folder. Or, even better, go into your email provider's settings now (Hotmail, Gmail, etc...) and add 'tech@prophoto.com' to your email whitelist.