Manually Update Theme Files


If you’re not comfortable manually updating your ProPhoto theme files yourself or if you get stuck on any of these steps, you can pay a small fee to have someone do it for you.  We partner with NetCrafted for WordPress updates, migrations, imports and unhacking services.  See here for more information.

If you were trying to follow the regular instructions to update your ProPhoto theme files, and you got to a screen that looks like the one shown below, or if you tried uploading the theme zip file normally but it failed and you got some sort of error message, then your particular web host may not be capable of using the normal WordPress theme uploader.

Uploading your theme requires FTP information to continue

If you see this screen, the first thing to try is to fill in your web hosting account FTP login information into the form. Add your FTP server address, username, and password, then click proceed. (this is typically provided to you when you create a new web hosting account, but may also be found in your hosting control panel area through your hosting company)

If everything works, you’re golden. Often it does not work, even with the correct info, and if that’s you, keep reading.

If you don’t know your FTP connection info, you can call your web host tech support and ask them to help you. Unfortunately, we don’t know your FTP info, and will not be able to help until you receive the login info from your hosting company.

Step 1: Unzip your ProPhoto zip file

Download your ProPhoto zip file from your ProPhoto account page if you haven’t already, and unzip it so you see a folder called “prophoto5” with a bunch of files and folders inside it.

p5-unzipped

 

NOTE: Be careful before you upload that you don’t end up with two “prophoto5” folders nested inside each other (a “prophoto5” folder within another “prophoto5” folder).  It should be just a single folder named exactly “prophoto5” with a bunch of files and subfolders inside of it, not this:

manual-update-nested-p5-folders

Step 2: Connect to your server with FTP and delete the existing theme folder

The following support instructions involve the use of an FTP program. If you're not sure what an FTP program is, or how to use it, visit this tutorial before proceeding.

Do not proceed to this step without first unzipping your file in the step above, or you could end up unable to use your WordPress system without help! When you complete Step 1 above successfully, you’ll need to your web hosting server with your FTP program, and navigate into the installation folder for your WordPress setup. Often, this is found inside a folder called “public_html” or “www” on your server after you connect. You may have installed WordPress into a subfolder called “blog” or some other folder, too.

Inside of the folder where WordPress files are stored, find the “wp-content” folder.

Inside that folder, find the “themes” folder.

Inside that folder, find and delete the “prophoto5” folder.
(Don’t worry, you’re not losing any customizations or uploaded files, those are all stored elsewhere)

delete-p5-theme-folder

Step 3: Upload the new theme folder

Locate the folder you unzipped on your computer in Step 1 and upload that entire “prophoto5” folder onto the server, in the same “themes” folder where you just deleted the old version.

drag-p5-into-themes

That’s it!  You’re done!


If you’re not comfortable manually updating your ProPhoto theme files yourself or if you get stuck on any of these steps, you can pay a small fee of $20 to have someone do it for you.  We partner with NetCrafted for WordPress updates, migrations, imports and unhacking services.  See here for more information.

If a problem with your site prevents you from logging into your WordPress admin area, and you need to update your ProPhoto theme files manually, follow the steps below starting with step 1.

Otherwise, if you were trying to follow the instructions to update your ProPhoto theme files and you got to a screen that looks like the one shown below (or you started the upload, but it failed and you got some sort of error message), that means that your particular webhost is not capable of using the most simple form of WordPress’s auto-theme updater, and you’ll need to do it manually.

If you see this screen, the first thing to try is plugging your webhosting account FTP login information into the form shown above.  Put in your FTP host (server) address, username and password, and click proceed.  If it works, you’re golden.  Often it does not work, even with the correct info, and if that’s you, keep reading.

If you don’t know your FTP connection info, you can call your webhost tech support and ask them to help you. Don’t contact us, we don’t host any sites, so we don’t know your FTP info.

Step 1: Delete your old theme folder

The following support instructions involve the use of an FTP program. If you're not sure what an FTP program is, or how to use it, visit this tutorial before proceeding.

The first thing you need to do is connect with your FTP program to your blog’s web hosting server, and navigate into the installation folder for your blog.

Then, inside of that, find the “wp-content” folder.

Inside that folder, find the “themes” folder.

Inside that folder, find and delete the “prophoto4” folder. (Don’t worry, you’re not losing any customizations or uploaded files, those are all stored elsewhere.)

Step 2: Upload the new theme folder

Next, take the zip file with the updated files in it and unzip it.  BE CAREFUL before you upload that you don’t get two “prophoto4” folders nested inside each other— a “prophoto4” folder with another “prophoto4” folder inside of it.  It should be just a single folder named exactly “prophoto4” with a bunch of files and subfolders inside of it.

If you have this situation, upload the inner folder, the one with the theme files in it.

Upload that entire “prophoto4” folder into the same “themes” folder where you just deleted the old version.

That’s it!  You’re done!

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