Site Down

If your blog is down — you can’t load it at all, or you’re getting a white screen with an error message — then it could be one of several things. Read the below possibilities in order to see which one applies to you.

Possibility #1: Your web host server is down

If your blog page just won’t load at all then almost certainly the problem is that your web host server is temporarily down. This sometimes happens, and usually resolves by itself in 30 minutes or less. If it has gone on for a while, contact your web host tech support to ask them about it.

Possibility #2: Your web host database server is down

If your blog loads, but shows this message:

error-establishing-connection-database

This means that your WordPress files can’t make a connection to your WordPress database. Unless you’ve been recently changing the database information by editing your wp-config.php file, then this means that your web host’s database server is temporarily down. This is not uncommon either, and usually resolves by itself in a few minutes. If it doesn’t, contact your web host tech support.

With both of these above problems (#1,#2), do not contact us for help. We do not host any ProPhoto blogs (even if we installed it for you), so we can’t help you. Call your web host’s tech support phone number.

Possibility #3: WordPress or plugin error

If your blog loads, but shows a white screen with a bunch of technical mumbo-jumbo like so:

require-error-php

Then ask yourself these questions: “Have I done something recently to my WordPress blog? Have I upgraded my version? Installed a plugin? Changed or moved any of my WordPress files?” If the answer to any of those is yes, then that’s probably what caused the problem. Try to undo what you did. If you installed a plugin, try deleting the plugin folder by FTP. If you were upgrading WordPress, try to redo it or check to make sure you did everything correctly.

Possibility #4: Hacked Blog

If the answer to the above questions is “no” — you haven’t been doing anything to your blog recently and all of the sudden it’s just showing a white screen with a bunch of technical error and warning messages — then it is very possible that your blog has been hacked. For more information about hacked blogs, and what to do about them, click here.


If your blog is down — you can’t load it at all, or you’re getting a white screen with an error message — then it could be one of several things. Read the below possibilities in order to see which one applies to you.

Possibility #1: Your web host server is down

If your blog page just won’t load at all then almost certainly the problem is that your web host server is temporarily down. This sometimes happens, and usually resolves by itself in 30 minutes or less. If it has gone on for a while, contact your web host tech support to ask them about it.

Possibility #2: Your web host database server is down

If your blog loads, but shows this message:

error-establishing-connection-database

This means that your WordPress files can’t make a connection to your WordPress database. Unless you’ve been recently changing the database information by editing your wp-config.php file, then this means that your web host’s database server is temporarily down. This is not uncommon either, and usually resolves by itself in a few minutes. If it doesn’t, contact your web host tech support.

With both of these above problems (#1,#2), do not contact us for help. We do not host any ProPhoto blogs (even if we installed it for you), so we can’t help you. Call your web host’s tech support phone number.

Possibility #3: WordPress or plugin error

If your blog loads, but shows a white screen with a bunch of technical mumbo-jumbo like so:

require-error-php

Then ask yourself these questions: “Have I done something recently to my WordPress blog? Have I upgraded my version? Installed a plugin? Changed or moved any of my WordPress files?” If the answer to any of those is yes, then that’s probably what caused the problem. Try to undo what you did. If you installed a plugin, try deleting the plugin folder by FTP. If you were upgrading WordPress, try to redo it or check to make sure you did everything correctly.

Possibility #4: Hacked Blog

If the answer to the above questions is “no” — you haven’t been doing anything to your blog recently and all of the sudden it’s just showing a white screen with a bunch of technical error and warning messages — then it is very possible that your blog has been hacked. For more information about hacked blogs, and what to do about them, click here.

If your blog is down — you can’t load it at all, or you’re getting a white screen with an error message — then it could be one of several things. Read the below possibilities in order to see which one applies to you.

Possibility #1: Your web host server is down

If your blog page just won’t load at all then almost certainly the problem is that your web host server is temporarily down. This sometimes happens, and usually resolves by itself in 30 minutes or less. If it has gone on for a while, contact your web host tech support to ask them about it.

Possibility #2: Your web host database server is down

If your blog loads, but shows this message:

error-establishing-connection-database

This means that your WordPress files can’t make a connection to your WordPress database. Unless you’ve been recently changing the database information by editing your wp-config.php file, then this means that your web host’s database server is temporarily down. This is not uncommon either, and usually resolves by itself in a few minutes. If it doesn’t, contact your web host tech support.

With both of these above problems (#1,#2), do not contact us for help. We do not host any ProPhoto blogs (even if we installed it for you), so we can’t help you. Call your web host’s tech support phone number.

Possibility #3: WordPress or plugin error

If your blog loads, but shows a white screen with a bunch of technical mumbo-jumbo like so:

require-error-php

Then ask yourself these questions: “Have I done something recently to my WordPress blog? Have I upgraded my version? Installed a plugin? Changed or moved any of my WordPress files?” If the answer to any of those is yes, then that’s probably what caused the problem. Try to undo what you did. If you installed a plugin, try deleting the plugin folder by FTP. If you were upgrading WordPress, try to redo it or check to make sure you did everything correctly.

Possibility #4: Hacked Blog

If the answer to the above questions is “no” — you haven’t been doing anything to your blog recently and all of the sudden it’s just showing a white screen with a bunch of technical error and warning messages — then it is very possible that your blog has been hacked. For more information about hacked blogs, and what to do about them, click here.

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